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When was the last time you really didn’t listen to someone? And later realized if you had, it would have made a huge difference in the outcome…

It started out innocuously. I asked a colleague if she’d be willing to listen to an upcoming presentation for a local non-profit. She said she would, and I plunged in. My colleague had a lot to say and delivered it with stinging energy. “You use too much jargon; I hate jargon,” she said. “And you need something besides theory. They’ll fall asleep.” My hackles went up. Wow! Was there anything you liked? I was ready to leap on her but stopped, centered myself, and decided to practice what I do, in fact, teach.

Every day, we communicate with many people in many ways, but, are we communicating in an effective manner? Are people listening to you or do they just hear your words? The difference is that true listening requires focused attention and a response in return. When people are only hearing your words, generally you receive no recognition of what was said, what the message was or its meaning.

Starting on the journey of globalization can be truly daunting. It would be like leaving home for the first time to enter college, or setting out on a trip to a destination you barely know. For regular global businesses with established offices in different countries, however, starting another local office-plus all the localizations that accompany such a move-may be routine.

“There he goes again, flaunting his management mumbo jumbo.” This is a common feeling that many of us get (and some of us give rise to) while listening to people talk at work. But do we correctly understand this popular management lingo? While some may use these phrases merely to impress, others could use them correctly to send a message. Here are the 10 most commonly used buzzwords at the workplace…

So you’ve decided that you’ll set aside time to write every day, and maybe you’ve even scheduled a particular time to write. You know you want to write from your soul…. it’s the only way to truly to connect to your community and potential customers and get your message across…. Your deep message, the one that’s so all-fired important that you have to get it out in the world. So you figure you’ll just fit it in between dropping the kids off at school and your first client phone call at 9:00am. Easy-peasy…. drop off the kids, walk in the door, grab your computer, sit down, and start writing from your soul…

Christmas is fast approaching, but have you thought about how you’re going to protect your incoming business calls and enquiries during the holidays? A lot of businesses shut shop between Christmas and New Year, although there’s still money to be made. In fact, more emphasis will be placed on protecting business during the Christmas holidays than ever before this year, given the difficulties facing the UK economy.

Whilst there are several special qualities that the effective trainer possesses that set him or her apart from the mediocre, one of the most crucial would be the ability to prepare and plan. Whether you are training in a room or out on the work site, a well thought out plan with a clear set of objectives will enable you to structure your session so that information can be presented in a logical and sequential format.

Many organizations plan their wellness newsletters in two main steps – send and hope. That might sound harsh, but as many wellness committees can attest, it’s also accurate. People responsible for creating print or electronic newsletters tend to have long to-do lists, and their newsletters are often produced arbitrarily (”Do we have enough content this month?”) and unsystematically (”See if HR will give us an article on health benefits!”).

Effective communication is the biggest difference-maker for organizations aiming to improve their employees’ engagement, health, and productivity. Keep these timeless truths in mind as you design and implement your wellness program.