Do you know that the management guru Peter Drucker once said that good manners, which include basic courtesies of saying “please” or “thank you”, bring people together while bad manners rub them raw and leave permanent scars? However, many business entities nowadays do not seem to share this opinion and ignore the importance of manners in their day-to-day interaction with people.
We all know that even with the best products and business practices, a business cannot succeed in today’s world without cultivating strong business relationships. Do you know that one happy customer not only stays longer with the firm, but also brings in more new customers? On the contrary, one irate customer, if not handled well, results in loss of business brought by him as well as many prospective customers he could have brought through word-of-mouth referrals.
I want to encourage you to become more obsessed with Managing your customer or client loyalty than any of your competitors. This obsession with your customer satisfaction is one of the most important ideas to embody in order to grow your business. It doesn’t matter if you have small or large business customer retention is crucial to its survival.
The Human Resource Information System is a term used to describe the process of automating human administrative functions to reach the goals of any business. Whether you want your medical clinic to grow and be open for franchising or if you want to keep it small but would like to invest on new technology, you will need the HRIS. The HRIS basically includes an answering service, automated reminders and web-based or phone-based appointment settings modules. The HRIS does not exist to replace a human employee; rather it is here to assist your staff by removing the boring part of their functions.
Nobody enjoys complaints or negative feedback about their business, but with some dedication you can turn them into positives to actually improve as a company. Don’t be afraid to attack the negatives that your company is facing. Think of it as your customers telling you how you’ll get better and what would make them return to your services in the future.
The popular TV series Quantum Leap challenged the imagination. The hero jumped from one time period to another. He always ended up as a person from that time. The goal-to do a right or prevent a wrong, which then changed history for the better. How do you take a quantum leap with customer service? How do you keep improving to build your customer loyalty? Especially after you’ve accomplished a goal or made initial progress. What’s the payoff if you do?
It’s probably the ultimate achievement for a customer service representative to take a customer who is complaining and end with them sending a written compliment. Read how this was achieved twice in the last week in the same organisation. Find out how they got the customer to pay more and be happy to do it.
The introduction of medical office software resulted from a perceived need to cut the no-show rate and in effect, better the revenue of the clinic. But only a few people would even think about the benefits a medical receptionist would get from office automation. It is contrary to the belief that an automated front desk office receptionist displaces a human employee. So how does a system help a live employee?
Do you have one standard procedure for serving all your customers? If yes, you are swimming against the current. Henry Ford found that out the hard way over one hundred years ago. Henry Ford was the father of the automobile. Ford was a genius. He had the presence of mind to understand that for the automobile to overtake horse-drawn carts of the day, the car had to be ”cheap”, after all, his dream was to ”democratize the automobile”, for the burgeoning working class.
Professional voice talent Lisa Rice finds a common thread between upholstery and audio. Learn what ties them together.
